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TERMS
+ CONDITIONS
products + service

By ordering from Hannah Drakeford Design you agree to the following terms and conditions. These terms apply to all users of the site and to in-person sales. Please read them carefully before placing your order.

My products are sold subject to their product descriptions and images. I do my best to ensure these are as accurate as possible, but occasionally the descriptions may contain inaccuracies, omissions or typographical errors. Likewise, these may affect promotions, offers, product shipping fees, transit times and product availability. As such, all of the information contained on this website, including product descriptions may not always be accurate when you place an order. In such cases I will attempt to contact you to resolve any related issues, however I reserve the right to: correct any errors, inaccuracies or omissions; change or update information; withdraw the product(s) from sale or cancel orders without prior notice. I may also withdraw products from sale without any notice.

The images of products on my site are for illustrative purposes only. Although I have made every effort possible to display the colours accurately, I cannot guarantee that your computer or device will display the colours accurately. The products delivered to you may vary slightly from those images.

I will not be responsible for orders that are lost or delayed as a result of an incorrect postal address or contact details being provided during checkout.

Cancellation of orders must be received within 24 hours of the order being placed.

Prices and availability of items, shipping fees and transit times are subject to change without prior notice.

PRIVACY POLICY
introduction

This Privacy Policy gives you detailed information on when and why I (the 'Business Owner') collect your personal information, how I use it and how I keep it secure. This policy also sets out your right to request that I delete, transfer or provide you with access to your personal information.

the business and how to contact

Hannah Drakeford Design is the 'trading as' name of Hannah Drakeford, an individual designer/maker who runs her own Interior Design and Homewares Production business. If you have any questions about this policy, or wish to request that your personal information is deleted, transferred or provided to you, you can contact Hannah by emailing hello@hd-design.co.uk

how your information is collected

I collect your information when contacted via online purchasing or through email interaction.

types of information collected

I only collect information necessary to facilitate online orders. As part of the selling process, I collect the personal information you provide, such as your name, delivery and billing address(es), contact telephone number and email address.

When you sign up to the newsletter, the only information collected by the website is your email address.

why your information is collected

To facilitate online orders and respond to your enquiries. I may also use the information provided to contact you about matters relating to your order.

sharing your information

I will not share your personal information with any other businesses (other than those outlined below) or individuals not employed by Hannah Drakeford Design under any circumstances.

(a) Service providers: Your name, postal address, email address and telephone number (if provided) will be shared with the third party carrier to facilitate the shipping of your order to the address provided.

(b) Law enforcement, regulators and other parties for legal reasons: Third parties who I am under a legal obligation to disclose your personal data to or who I need to disclose your personal data to to protect my rights, property or safety of others, detect and investigate illegal activities and breaches of any agreement I have with you.

data retention policy

I will retain your information for no longer than 1 year after delivery of your most recent order or email contact, unless I am required to do so to comply with applicable law, audit requirements, regulatory requests or orders from competent courts.

changes to this policy

This policy may be changed by hannah Drakeford at any time at their sole discretion.

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